The ultimate travel curator and connoisseur, Angel Group creates exceptional experiences-.
Our collection of 02 Iconic Hotels, One Hospitality Management Training Institute and 06 Branches of Beauty Salon and Spa, cruises brings together some of the world's most thrilling journeys
You'll find us in the Noida and Greater Noida. Our great travel experiences range from Angel Residency and Angel Inn located near Pari Chowk in Greater Noida India.
All our hotels, Train Institute and Salon/Spa have their own distinct personalities and are managed by dedicated teams who are encouraged to participate and contribute new ideas. Our staff combines expertise and enthusiasm to create a truly memorable travel experience. Their aim is to add delight and inspiration to every celebratory occasion and business event.
Angel wants you to succeed. Through our world class training and development programs, we ensure our employees are constantly learning and continuously growing. We provide you with the tools necessary to become successful. And with these tools and a host of developmental options, how you grow with the Angel is only limited by your imagination.
This intensive Management Training Program prepares young people as thorough professionals with the Angel. Each year, the Angel fortifies its Operations functions with raw talent from the best hotel and graduate schools in the Greater Noida. We offer the Hotel Management Training Program comparable to an MBA in hospitality that moulds young budding hotel professionals into future business managers.
A typical career path could include joining as a Hotel Management Trainee and attaining the position of a General Manager of a Hotel by lateral movements through various functions such as Human Resources, Sales, Food & Beverage and Front Office.
To develop, establish and maintain marketing strategies to meet organizational objectives. Effective management of the marketing, advertising and promotional activities of the organization. Responsible to manage and coordinate with all marketing, advertising and promotional staff and activities. Monitor, review and report on all marketing activity and results. Manage the productivity of the marketing plans and projects. Strong understanding of client and market.
Builds business by identifying and selling prospects; Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; profit and service improvements. Review their own performance and aim at exceeding their targets. Display efficiency in gathering market and customer info to enable negotiations regarding variations in prices, delivery and customer specifications. Satisfying the client by providing right and relevant information.
Analyse and develop a sales team to execute the selling strategy and achieve business objectives. Motivate and guide the teams to deliver excellent results. Strong ability to drive sales and services. Recommend sales approaches to expand and add business. Develop the skills and culture of the Sales Team Members. Negotiate room rates/packages with corporate clients. Work within current business strategies and recognize potential opportunities. Report on weekly/monthly basis appointments, calls made, and list of business leads. Answer customer queries in a timely and suitable manner.
Greet guests warmly and assign guests with appropriate room, room keys, and directions to the rooms. Keeping a tab on guests in and out movement as per preferred destination standards. Handle guest complaints and concerns arising from reservation & room assignment activities and address them in an efficient and timely manner. Run night audit reports to accountant, reservations manager and general manager in case of discrepancies. Up-selling of various packages. Answer incoming calls within 3 rings with appropriate greeting and direct phone calls as necessary.
Providing and maintaining a high level of supervision and management by proactive and interactive leadership. Supervising and monitoring the operations of the Front Office to continuously anticipate and meet guest’s needs and requests, ensuring complete guest satisfaction by providing continuous coaching. Responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. Should possess strong communication skills and demonstrate leadership abilities. Overall functional responsibility of Front Office Operations.Co-ordinates the reception team, organizing the work and schedules. Ensuring measurable quality objectives are established for the Front Office and continuously monitoring the same.
Responsible for food and beverage service in the area assigned to him/ her. Manage; greet/welcome the guests to the outlet. Take orders and suggest the guest when required. Should pursue knowledge about the items in the menu. Communicate with kitchen staff on guest queries. Should take care of the clearance in accordance with set standards. Should look into the day to day reservations of the tables. Pick the orders from kitchen and deliver on the table as per the SOP. Proficient in buffet service and timely replenish the buffet counter. To ensure proper billing of tables. Ensure consistency in service standards Control cost by minimizing pilferage & breakage Capture guest feedback though comment cards Personally enquire & ensure complete guest satisfaction and thereby increase the guest satisfaction scores Acts immediately on complaints related to food/beverage and keep a track of the same for complaint. Responsible for general upkeep of the restaurant
Should provide and maintain the highest standard of personal appearance, hygiene and customer service. Assist the guest with respect to spa services and products. Provides courteous, efficient service to the guests. Must monitor appointments; up selling Meet and greet customers, providing a positive and friendly attitude. & up grading where possible. Deal with all enquiries of the guests in a professional and courteous manner, in person, on the telephone or via e-mail. Communicates all pertinent information to the Spa Manager and other stake holders. Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety. Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests in any emergency services. Follows set procedures on cash checks, safe deposits, and refunds. Ensures guest satisfaction by maintaining a clean and safe facility. Monitor and maintain the cleanliness and orderliness of the facilities.
Responds to queries from guests, travel agents, and referral networks with regard to reservations arriving by mail or telephone. Processes reservations from the sales office, other hotel departments, and travel agents. Should be well abreast with the rates and benefits of all packages plans and the selling status. Initiate room bookings, alter or cancel bookings. Create and maintain reservation records and MIS dashboard. Tracks & Prepare the list of expected arrivals for the front office, assist in registration activities when appropriate, and processes advance reservation deposits. Should be able to achieve targeted occupancy percentage and RPD. maintains room availability on the basis of reservations, and forecasts room revenue and occupancy. Should remain updated about the various developments in the hotel and types of rooms available as well as their location and layout. Process cancellations and modifications and promptly relay this information to the front desk.
Develop content for services or product and other brand support material Active participation in all marketing activities and manage the existing content Develop, edit and proof read marketing collateral including brochures, success stories, white papers, user manuals, advertisements etc Perform research to develop original, innovative and creative contents Liaise with PR and digital agency to ensure quick turn around on content as required Perform online research to understand the latest trends and best practices in the content space
Supports a strong accounting & operational control environment to safeguard assets, improve operations and profitability and manage business risks Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued. Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards Co-ordinates internal, external and regulatory audit processes and ensures no lapses Ensures the documentation are as per the General Accepted Accounting Principles and statutes Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Attends critique meetings to equip the management with financial information and review information. Advises the top management on existing and evolving operating/financial issues. Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources. Informs and/or updates the executives, the peers and the subordinates on relevant financial information in a timely manner.
Should handle guest complaints & services. Handling the shift in absence of duty manager and ensure accurate cash handover. To ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest. Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspection scores. Checks out guests and inquires about their stay. To check on VIP reservations, complete their pre-registration formalities and extend to them the regular courtesies Prepare, understand and communicate all relevant daily, weekly and monthly reports and statistics To maintain up-to date information on room rates, current promotions, offers and packages. To maintain and settle the guest ledger rendering accountability for the days transactions.
Designing new buildings, extensions or alterations to existing buildings, or advising on the restoration and conservation of old properties. Producing detailed workings, drawings and specifications; keeping within financial budgets and deadlines. Ensuring that the environmental impact of the project is managed. Creating building designs and highly detailed drawings both by hand and by using specialist computer-aided design (CAD) applications. Liaising with construction professionals about the feasibility of a proposed project, including constraining factors such as town planning legislation, environmental impact and project budget. Working closely with a team of other professionals such as building service engineers, construction managers, quantity surveyors and architectural technologists. Adapting plans according to circumstances and resolving any related problems that may arise during construction. Playing a part in project and team management.
Work directly with HR Manager to support and manage internal and external recruitment process Create job descriptions, job postings in portals, short listing, selection & recommendations etc. Advertising and soliciting resumes from qualified candidates; coordinating and attending career fairs at selected universities. Screening resumes and applications for suitability; conducting initial screening interviews, both telephone and personal; making hiring recommendations based upon the eligibility criteria provided. Improve the career posting link on company’s website page to assist in recruiting. Use social and professional networking sites efficiently to identify and source candidates. Efficiently and effectively fill open positions. Develop a pool of qualified candidates in advance of need and create a database. Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and implementation. Research and recommend new sources for active and passive candidate recruiting. Perform background checks for all the employees who are selected in the first round of Interview. Commitment to ensuring candidates receive a highly professional and well-regarded experience throughout the entire recruitment cycle.
Ensure the cleanliness, stock control, organization and standards of the section, which the quality of work conforms to the standards, set by the organization. Ordering on a daily basis, whilst keeping in mind stock usage, menu planning and business levels. Training of Commis Chefs on section, delegation of tasks to Commis and Demi Chefs Constantly advising Chef on needs and ordering requirements. Assist other Chef de Parties and help each other keep motivated and focused. Must be able to work long hours under extreme pressure. Should take part in any training required Able to take controls and creates team spirit. Have a high level of experience gained from various quality establishments. To be fully aware of all hygiene control and chemicals used at Leonia. To have full knowledge have and be able to act upon the fire procedures, as set out in the Company Handbook and instructed to you on your induction. To comply with all Hotel and Company policies.
Supervise apprentice chefs, kitchen hands and cooks so that the kitchen operates professionally and efficiently at all times. To comply with the conditions of the food hygiene policies. To comply with all Company policies and procedures to ensure that all-statutory regulations are observed. Maintain an environment and culture that facilitates learning and creativity. Responsible for the ongoing training, development and team motivation of apprentice chefs, kitchen hands and cooks. To ensure stock is controlled and rotated. Accept and store deliveries Should minimize food wastage through good kitchen management processes. Respond positively to guest feedback and understand that the feedback will be utilized to further understand our guest expectations. Closely monitor the quality of food services to ensure a consistently high standard. Is responsible for receiving and storage of all food, cleaning and kitchen equipment in the absence of a more senior chef. Handles guest complaints promptly and diplomatically, and brings all complaints to the attention of the more senior chef or the Supervisor on shift.
Planning the Integrated medical package / program for Anti-diabetic, Anti-arthritic, Anti-aging etc., along with the other doctors in the field of naturopathy. Preparing various packages- weight loss, Muscle gain, detoxification, rejuvenating & relaxation, stress relief, joint pains and sports injuries,(The packages include diet & lifestyle instructions, Yoga, Ayurveda & other treatments). Administer treatments or therapies, such as homeopathy, hydrotherapy, Oriental or Ayurvedic medicine, electrotherapy and diathermy, using physical agents including air, heat, cold, water, sound, or ultraviolet light to catalyze the body to heal itself. Making standard operative procedures for treatments & converting traditional therapeutic treatments & spa therapies into wellness programs, matching the concept of the Retreat Consulting the Client / Guest / Patient and guiding them various therapies, planning their Diet chart, Physical activities and Yoga.
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